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The terms of our offer of a free 2K video doorbell for new home customers who have a monitored Shields Group system installed.
Effective 30 October 20266 minute read
Legal
In this document
1.1The promoter of this offer is Shields Group, the business that designs, installs, monitors and maintains intruder alarm, CCTV and video doorbell systems for homes and businesses under the Shields Group name (“Shields Group”, “we”, “us” and “our”). You can contact us by email at contact@shieldsgroup.co.uk, or in writing to the address shown in your Order or on your latest invoice.
1.2These Offer Terms apply in addition to our Customer Terms and Conditions (the “Customer Terms”). Words with capital letters have the meanings given in the Customer Terms. If these Offer Terms and the Customer Terms conflict, these Offer Terms apply so far as they relate to the offer.
2.1If you have a Qualifying Installation (see clause 4), we will supply a 2K video doorbell and fit it at your home at no extra cost.
2.2The doorbell is free, but the Monitoring Service is not. Monthly Monitoring Charges apply and vary by package. They are set out in your Order, together with any Installation Charge and any Minimum Term, so you can see exactly what you will pay before you agree to anything.
3.1The offer is open to new home customers. You are eligible if:
3.2The offer is not available to Business Customers, or for business premises or properties you let to others.
3.3We may ask for reasonable evidence that you are eligible.
4.1A “Qualifying Installation” is the installation at your home of a new Shields Group intruder alarm or CCTV system under an Order that:
4.2The offer applies once the Installation is complete and the Monitoring Service has started. Additional Equipment for an existing system, the reinstallation of a system, or a system moved from another property is not a Qualifying Installation.
5.1To claim the offer:
5.2If you did not ask at the Survey, you can ask before you place your Order, and we will update your Quote if the doorbell can be fitted. The offer cannot be claimed after the Installation.
6.1We will fit the doorbell at the same time as your system, where your door and power supply allow it.
6.2If the doorbell cannot be fitted, for example because there is nowhere suitable to mount it, no suitable power supply or too weak a Wi-Fi signal at your door, we will tell you at your Survey, before you place your Order. In that case the offer does not apply.
6.3Fitting is carried out under the Customer Terms, including the clauses on access, permissions and making good. If you live in a flat or a property with a shared entrance, you are responsible for any permission needed to fit a doorbell camera at your door.
7.1The offer is limited to one free doorbell per household and per home.
7.2There is no cash alternative. The offer is personal to you, cannot be transferred, and cannot be exchanged for money, credit, other products or a reduction in the Charges.
7.3If the doorbell model shown is not available, we will fit a model with equivalent or better features, including video resolution of at least 2K.
8.1The doorbell is treated in the same way as the rest of the Equipment in your Order. If your Order says you are buying your Equipment, the doorbell becomes yours when ownership of that Equipment passes to you under the Customer Terms. If your Order says your Equipment is supplied as part of the Services, the doorbell is Our Equipment and remains ours.
8.2The doorbell comes with any manufacturer’s warranty that applies to it. While your Monitoring Service is active, it is covered by our Maintenance Service in the same way as the rest of your Equipment, including the exclusions in the Customer Terms.
8.3Your legal rights apply to the doorbell in the same way as to the rest of your Equipment, even though you do not pay for it separately.
9.1The doorbell connects to your home Wi-Fi and is used through the App provided with it. You need a compatible smartphone, a working broadband connection and a good Wi-Fi signal at your door. These are your responsibility.
9.2Recordings from the doorbell are stored in the Cloud Service provided with the App. How long they are kept depends on that service and on your settings or plan. Any charge for a Cloud Service plan is set out in your Order or in the provider’s own terms, which you may need to accept.
10.1The offer is available while it runs, and no end date has been set. We may end, suspend or change the offer at any time by publishing a notice on our website, which will say when the change or ending takes effect.
10.2Ending or changing the offer does not affect any Order we have already accepted. If you placed your Order on a Quote that included the offer before we published the notice, the offer will still apply if we accept your Order.
11.1The offer cannot be combined with any other offer, discount or promotion unless we say in writing that it can. If more than one offer could apply, your Order will show which one does.
12.1Taking up the offer does not affect your right as a Consumer to cancel your Agreement within the cancellation period, as explained in clause 5 of the Customer Terms.
12.2If you cancel, the offer ends with your Agreement. If the doorbell has been fitted, we will remove and collect it with the rest of the Equipment, as the Customer Terms describe. We will not charge you for the doorbell or for fitting it.
12.3If your Agreement ends after the cancellation period, the doorbell is dealt with in the same way as the rest of your Equipment under the Customer Terms. Any early termination charge is set out in your Order.
13.1We use the information you give us to check your eligibility, run the offer and provide the Services, as described in our Privacy Notice. We do not share it with anyone for their own marketing.
13.2The doorbell records people who come to your door, and it may capture part of a street, a shared path or a neighbour’s property. Our engineer will position it to keep areas beyond your boundary out of shot where possible. You are responsible for using it lawfully, as clause 13 of the Customer Terms explains. Our Camera Privacy Commitment explains how we treat camera footage.
14.1These Offer Terms do not affect your legal rights as a Consumer. If any part of them is found to be unenforceable, the rest will continue to apply.
14.2These Offer Terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
Email our team and we will respond to your query.
