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Accessibility Statement

How accessible our website is, what we’ve built in, what we’re still working on, and how to get help.

Effective 30 October 20265 minute read

Legal

In this document

  1. Our commitment
  2. Compliance status
  3. What we’ve built in
  4. Known limitations
  5. Getting information in another format
  6. Reporting a problem
  7. How we tested this site
  8. Access to our services beyond the website

At a glance

  • We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA.
  • Our website is partially compliant. This is our own assessment; the site hasn’t been independently audited.
  • The coverage map is hard to use with a screen reader, but the postcode checker gives the same answer in words.
  • If anything is hard to use, email us and we’ll help or give you the information another way.
  • We can adapt our surveys, installations and service to your needs. Tell us what would help.
Contents
  1. Our commitment
  2. Compliance status
  3. What we’ve built in
  4. Known limitations
  5. Getting information in another format
  6. Reporting a problem
  7. How we tested this site
  8. Access to our services beyond the website

Our commitment

We want everyone to be able to use our website and our services, whatever their abilities and whatever device or assistive technology they use. This statement applies to the public website at shieldsgroup.co.uk, which is run by Shields Group, the business that designs, installs, monitors and maintains intruder alarm, CCTV and video doorbell systems for homes and businesses under the Shields Group name.

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. These guidelines are the recognised international standard for making web content accessible to disabled people. We also recognise our duties under the Equality Act 2010, including the duty to make reasonable adjustments.

This statement doesn’t cover the partner portal, which is used only by our engineers and partners, or the app you use to control your security system.

Compliance status

Our website is partially compliant with WCAG 2.2 level AA. This means some parts of the site don’t yet fully meet the standard. We’ve listed them under “Known limitations” below.

This is our own assessment. The site hasn’t been audited by an independent third party.

What we’ve built in

  • Responsive layouts. Pages adapt to phones, tablets and computers, and you can zoom in to make text bigger.
  • Keyboard navigation and visible focus. Our newer pages work with a keyboard, and show a clear outline on the link or button you’re on.
  • Reduced motion. If you’ve turned on reduced motion on your device, we cut back animation, and our break-in replay won’t play until you choose to start it.
  • Text alternatives. Images that carry meaning have text descriptions. Our replay video also has a text description for screen readers.
  • Video you can follow without sound. Our 45-second replay has no essential sound. What the operator says is shown as on-screen text, and the steps are also written out underneath it, so you can follow the same story without watching the video.
  • Written answers. Our postcode checker has a visible label and gives a written answer, so you don’t need to read the map.
  • Interactive panels. The panel on our Camera Privacy Commitment page is built from standard buttons with a visible focus outline, and its text updates are announced to screen readers.

Known limitations

We know that some parts of the site aren’t yet fully accessible:

  • The coverage map. The interactive map is visual and can be hard to use with a screen reader. Its map tiles come from OpenFreeMap and its map software is loaded from unpkg, so we can’t fully control how they behave. Use the postcode checker, which gives a written answer, or email us.
  • Older parts of the home page. Some older parts of our home page are being rebuilt and may not meet the standard yet. They may not work fully with a keyboard or show a clear focus outline.
  • Forms from other providers. Some forms are provided by other companies and may not work perfectly with every assistive technology. If you have trouble, email us instead.
  • Other providers’ content. If we show video or other content through another company’s player or service, its controls are provided by that company and may not fully meet the standard. Where we can, we’ll give you the same information on our own page or by email.
  • Colour contrast. We haven’t yet confirmed that every combination of text and background colour meets the WCAG contrast requirements, for example where text is placed over images.

We’re working on these as we rebuild the site. If any of them stops you doing something, contact us and we’ll help.

Getting information in another format

If you need information from this site in a different format, such as plain text or large print, or you’d rather talk it through, email contact@shieldsgroup.co.uk. We can arrange a call back if that’s easier. Tell us what you need, which page or information it relates to, and how you’d like us to contact you.

We aim to reply within 5 working days.

Reporting a problem

If you find something on the site that’s hard to use, or you think we’re not meeting the standard, please email contact@shieldsgroup.co.uk. It helps if you tell us:

  • the address of the page;
  • what you were trying to do and what went wrong; and
  • the device, browser and any assistive technology you were using, if you know.

Here’s what we’ll do:

  1. We aim to reply within 5 working days.
  2. If you need the information or service urgently, we’ll give it to you another way, for example by email or a call back, while we look into the problem.
  3. We’ll tell you what we’re going to change, or explain why we can’t change it.
  4. When we fix a problem listed here, we’ll update this statement.

If you’re not happy with our response, you can use our Complaints Procedure.

How we tested this site

This statement is based on our own assessment of the site against WCAG 2.2 level AA. The site hasn’t been tested by an independent auditor, and we haven’t yet tested every page with every type of assistive technology.

This statement was prepared on 30 October 2026 and last reviewed on 30 October 2026. We’ll review it again when we make significant changes to the site.

Access to our services beyond the website

Accessibility doesn’t stop at our website. If you have a disability or other needs, tell us what would help, and we’ll make reasonable adjustments wherever we can.

Surveys and quotes

Our survey is free and there’s no obligation. We’ll arrange it at a time that suits you, and you’re welcome to have someone with you. Your engineer can talk your options through in person, and we can send your quote and other documents in a format that suits you.

Installation

Tell us about anything that would make installation easier, such as access needs, the best times for a visit, or where you’d find equipment and controls easiest to reach. We’ll take this into account when we plan your system.

Using your system

You use an app to arm and disarm your system, watch live video, get alerts and talk through your cameras. The accessibility features available depend on that app and your device. Our engineers can show you how to use it, and if something doesn’t work for you, tell us and we’ll look at what we can do.

Monitoring

If someone at the property is deaf or hard of hearing, or may not be able to respond to a spoken warning from an operator through a camera speaker, please tell us. We’ll talk to you about how we can take that into account.

Dealing with us

We handle enquiries by email, and we can arrange a call back if that’s easier. If you’d like a relative, carer or someone else to deal with us on your behalf, let us know and we’ll record your permission.

Questions about this document?

Email our team and we will respond to your query.

Email us