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24/7 alarm monitoring
Your cameras and alarm connect to our UK monitoring centre. When something triggers, an operator checks it, deals with it and escalates to the police, all inside 45 seconds.
★★★★★4.9/5 on Google
A monitored system is only as good as the plan behind it. Tell us what you’re protecting and we’ll design it on a free survey.
Free survey. No obligation.
Start your free quote
House
Detached, semi or terraced
Flat or apartment
Ground or upper floor
Shop or office
Shopfronts, tills and entrances
Warehouse or yard
Shutters, bays and fences
Takes about a minute. We’ll be in touch to arrange your survey.
Real people, day and night
From alert to action
Usually fitted the same week
Repairs and upkeep covered
The first 45 seconds
An ordinary alarm rings and waits for someone to notice. Here’s what happens on a Shields system instead.
1s
After 1 second
A camera spots a person at the boundary, or a sensor feels a door being forced. The alert lands with our team.
15s
After 15 seconds
An operator watches the live video and listens in. A cat or a branch goes no further. A real threat gets dealt with.
45s
Inside 45 seconds
A warning through the speaker, the strobe and siren, then the police or a security guard. You’re alerted at the same time.
Our operators
They’re not just passing on an alarm. When it goes off, they can see your property and act on it directly.
Watch your cameras and listen in the moment an alert comes through.
Tell them through the camera speaker that they’ve been seen.
Light them up and make noise while they’re still outside.
When a threat is confirmed on camera, it’s passed straight to the police.
Where it’s needed, a guard can be sent to check the property in person.
You get an alert on your phone and the same live picture they’re seeing.
Checked first
Because every alert is checked on camera first, the police hear from someone who has actually seen what’s happening.
Always connected
Monitoring only works if the signal gets through. Every system is set up so it does.
If your broadband drops or the line is cut, the system switches to whichever mobile network is strongest.
Attempts to block the signal are picked up and reported, rather than leaving the system silently cut off.
A power cut doesn’t switch your protection off. The system keeps running and stays connected.
FAQs
Anything else? Ask us on your free survey or email contact@shieldsgroup.co.uk.
In the UK. Every alert is handled by an operator here, day and night, including weekends and bank holidays.
The operator checks the live video first. If it’s an animal, the weather or someone you know, it goes no further and nobody is called out.
Yes. You get an alert on your phone and can watch the same live picture as our team.
No. They can only open your cameras when your alarm goes off or you ask us to check, and you get an alert on your phone every time. More on camera privacy.
Yes. Battery backup keeps the system running, and the roaming SIM keeps it connected to us.
Monitoring is a monthly service. You’ll get the full cost in your tailored quote after the free survey, with no obligation to go ahead.
Free survey
Book a free survey and we’ll design a monitored system around your property. No obligation.
Free security surveyNo obligation, no hard sell
