Home/How it works
How Shields works
Tell us what you’re protecting and we handle the rest: a free survey, a system designed around you, a neat installation and a UK team ready to act on every alert, day and night.
★★★★★4.9/5 on Google
Step one takes about a minute. Tell us what you’re protecting and we’ll take it from there.
Free survey. No obligation.
Start your free quote
House
Detached, semi or terraced
Flat or apartment
Ground or upper floor
Shop or office
Shopfronts, tills and entrances
Warehouse or yard
Shutters, bays and fences
Takes about a minute. We’ll be in touch to arrange your survey.
Real people, day and night
From alert to action
Usually fitted the same week
Repairs and upkeep covered
Your journey
From your first message to a system that’s monitored day and night, here’s exactly what happens.
1
Takes about a minute
Answer a few quick questions about your home or business, so we know what we’re walking into.
2
We get in touch
We contact you to book a visit at a time that suits you.
3
At your property
A local engineer checks doors, windows, gardens and blind spots with you, and listens to what worries you.
4
Your design and quote
You see which cameras go where, which sensors you need and what it costs. There’s no obligation.
5
Installation day
Cameras, sensors and the alarm hub go in cleanly, with no cables trailing round your property.
6
Handover
We set up the Shields app on your phone and walk you through arming, alerts and watching live.
7
Every day after
Your system connects to our UK monitoring centre, and maintenance and repairs are included.
The Shields app
Once you’re set up, you can see and control your system wherever you are.
The first 45 seconds
A reconstruction, filmed with actors, of what happens on a Shields system when someone tries to get in at 2am. Shown at double speed.
Operator, through the camera speaker
Reconstruction
02:14. Tuesday night.
Someone is trying to get into a home protected by Shields.
Best with sound on
40 seconds
An ordinary alarm would still be ringing. Get a free survey and see what we’d fit at your property.
0s
A camera picks out a person with a torch. Smart detection knows it isn’t a fox or a passing car.
1s
The clip and the live feed reach our UK monitoring centre, and your phone, straight away.
15s
They watch live as he tries the windows. It’s a person, not the cat, so it doesn’t stop here.
25s
He starts on the back door lock. The operator speaks through the camera speaker and sets off the siren and strobe.
28s
The operator calls the police while he’s still at your door. You see the same live picture on your phone.
35s
The siren, the strobe and a voice that knows he’s there. He gives up on the lock and runs, and the clip is saved for the police.
Want this watching your home or business? The survey is free and there’s no obligation.
The difference
An ordinary alarm makes a noise. A Shields system does something about it.
What you get
Ordinary alarm
Shields monitored system
It rings and hopes a neighbour notices
An operator sees it within seconds
Every one is treated the same
Checked on camera first, so they go nowhere
Carries on if nobody comes
Warned through the speaker, with the siren and strobe
Only if someone calls them
Called as soon as a threat is confirmed
Find out when you get home
Alerted on your phone straight away
Often goes quiet
A roaming SIM keeps it connected
What’s included
More than a camera on the wall. A full service with real people behind it.
Behind every alarm is a real person in our UK monitoring centre, ready to act within seconds.
Every alert is checked and acted on, not left ringing for a neighbour to notice.
Confirmed threats are passed straight to the police, or a security guard is sent.
Arm and disarm, watch live and get alerts from anywhere with the Shields app.
Fitted neatly by local engineers, usually the same week as your survey.
Repairs and upkeep are part of the service, so nothing is left to you.
FAQs
Anything else? Ask us on your free survey or email contact@shieldsgroup.co.uk.
It helps. The engineer walks round with you, so you can point out what worries you and ask questions as you go.
It depends on the size of the property and the system you choose. We’ll give you a time on your survey, and most systems are fitted the same week.
We set up the app on your phone and show you how everything works. From then on your system is connected to our UK monitoring centre, and maintenance and repairs are included.
Tell us what you’ve got when you book. The engineer will look at it on your survey and tell you honestly what can stay and what’s worth replacing.
An operator checks the live video first. If it’s you, a pet or the weather, it goes no further and nobody is called out.
Yes. The visit and your tailored quote are free, and there’s no obligation to go ahead.
Free survey
Answer a few quick questions and we’ll arrange your free survey. No obligation.
Free security surveyNo obligation, no hard sell
